1. WHAT IS THE DEADLINE FOR RETURNING A PRODUCT?
For home returns, the deadline is 14 calendar days from the delivery date of the order.
Garments have to be labeled and in perfect condition (not used or washed, with their inside and outside labels, with no alterations/tailoring) and have to be accompanied by the corresponding receipt.
2. WHAT IS THE COST OF RETURNING A PRODUCT?
For returns from home, customer must pay the shipping costs, which are:
• FREE for Spain and Portugal.
• 12€ for the rest of the countries.
This cost will be deducted from the total refund.
3. HOW CAN I REQUEST COLLECTION FROM HOME?
You can request collection of a product from your home through the web. We will send a messenger to collect your package after verifying all the details. The carrier will get in touch with you to organize collection. If for any reason pick-up arrangements are not convenient, please contact our Customer Services.